
The court held the Quincecare duty does not apply to victims of authorised push payment fraud (where victims are tricked into authorising payments to an account controlled by fraudsters).
While the court did not rescue the victims, however, it did not leave them wholly unprotected.
Penningtons Manches partner Michael Brown and senior associate Charlie Shillito, and Forum Chambers’ David McIlroy acted on behalf of the Consumers’ Association, which intervened in the case. In this article, they report on the case, and on the ‘reformulated and narrowed’ application of the Quincecare duty.
They set out the protections and potential remedies for consumers caught up in similar frauds, and the duties incumbent on banks—find out more here.