- The aim of automating the conveyancing process is to make services faster and more efficient and to provide the consumer with excellent hands-on care and customer service.
The conveyancing sector has been moving slowly towards the concept of the paperless office with some firms progressing towards this faster than others. However, with many solicitors set in their ways, it was often an uphill struggle to get their support for an online digital system and do away with paper files. At a firm where I worked some five years ago, they had planned to digitise everything by 2035.
These plans sound almost comical today after COVID-19 forced most conveyancing firms to make the transition to online. In common with the legal sector, the practice of conveyancing had to adapt fast to the digital world and become more streamlined.
Prior to and during lockdown, it would appear that many firms were investing heavily in the IT technology and people to achieve
