The LSC has shown a willingness to listen in key areas affecting legal aid provision, says Richard Miller
At a time when the Legal Services Commission (LSC) is under intense fire, it deserves credit where it shows a willingness to listen and respond constructively to criticism. In three areas recently, the LSC has taken decisions that will benefit clients and firms alike.
SPECIALIST SUPPORT SAVED
Last year, the LSC unexpectedly announced that it was terminating the Specialist Support Service. This service enabled front-line advisers to phone an expert in social welfare law fields if they had a client with a problem that went beyond their capabilities. The specialist could assist the front-line adviser by explaining the law and guiding the adviser through the case; or if necessary, the specialist could take over the matter. In addition, the specialists were funded to provide training to enable more advisers to identify and advise on social welfare law problems. This was widely regarded as a valuable service, particularly to help address the growing problem of advice deserts. It appeared to be self-evidently a key
