17 October 2018
Legal regulators and the Legal Services Board should focus on quality of service as much as price, according to the Legal Services Consumer Panel. Although regulators have pursued price transparency for consumers, ‘price transparency without information on quality could mislead consumers to think that higher-priced services mean better quality,’ the Panel said this week. Sarah Chambers, chair of the Panel, said: ‘In-depth work must be done at regulatory level to ascertain which quality indicators are meaningful, how information should be collated, and crucially, how information should be presented to consumers.’
