Will proposed new legislation improve consumer rights? Karen Clubb reports
The draft CPAR resulted from a wider government review of UK consumer law, which aimed to streamline and reduce the complexity of the current legislative and regulatory framework for consumer law. These changes aim to improve consumer protection, ensuring that consumers are better informed of their rights to prevent situations where “consumers are paying up” or being pursued for debts that they may not legally owe. The CPR 2008 criminalised a range of unfair commercial practices, but offered no redress for consumers; its remedies were confined to civil enforcement by local trading standards services through Pt 8 of the Enterprise Act, the