Only a third of firms tell disgruntled clients that they can pursue their complaint further with the Legal Ombudsman (LeO)—even though this is a regulatory requirement. That’s the result of research carried out by LeO with the Solicitors Regulation Authority. LeO has now issued guidance to law firms, Signposting consumers to the Legal Ombudsman, spelling out their obligations to inform clients. It includes suggested wording and advice on when to tell clients. Clients have six months to complain to LeO after a firm has finished investigating their complaint but this time limit does not apply if the client was not told they could do this.
15 August 2018
LeO refreshes signposting guidance
MOVERS & SHAKERS
Gateley Legal—Jack Kelly
Gateley Legal expands Midlands residential development team
Gibson Dunn—Richard Surtees
Gibson Dunn adds employee benefits and executive compensation practice in London with partner Richard Surtees
Laytons ETL—Alec Cameron
Laytons ETL appoints new partner and head of intellectual property disputes
NEWS
A series of recent decisions has clarified important principles across property law, from perpetuities to lease renewals and public rights over land
Employers cannot rely on wellbeing services alone to defend workplace stress claims after a High Court decision awarding almost £1m to an overworked employee
Andy Burnham's brand of 'Manchesterism' could offer fresh thinking on legal aid and access to justice if it reaches Westminster, according to Roger Smith, NLJ columnist and former director of JUSTICE
The constitutional fallout from a change of prime minister, rather than the politics, is under scrutiny as questions arise over the limits of executive authority in a leadership transition
The legal profession is undergoing a fundamental shift from selling services to creating technology-enabled products, according to Professor Luke Mason, Head of School of Law at Regent's University London
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