Outsourced communications provider Moneypenny said the offer would be particularly valuable for legal businesses where reception teams may no longer be office based or where they do not have the technology to manage the switchboard remotely.
The digital switchboard system is fully automated, using AI and voice recognition technology, and operates just like a traditional switchboard, without the need for a receptionist. It can answer high volumes of calls, fielding them efficiently, directing callers to the appropriate person or department.
Bernadette Bennett, commercial manager, legal, at Moneypenny, said: ‘Many legal firms have put remote working plans in place in record time.
‘Understandably, a lot of that focus has been on providing laptops and shared access to files, rather than the logistics of call handling and telephony. However, call handling is a business critical activity. Firms must remain accessible for clients and prospects, and for remote teams to be able to work productively.’
Joanna Swash, CEO of Moneypenny, said: ‘Many are struggling to deal with the shift in call volumes due to the rapid switch to home working, and we’re on hand to make sure we can provide solutions to help maintain exceptional customer service.’
To find out more visit: www.moneypenny.com/uk/digital-switchboard/or call 0333 202 1005.
