NO FOOL
They should get the Legal Ombudsman in to clear listing backlogs. He knows what to do with freeing up time to get rid of his pile of headaches. For complaints received after 31 March 2023, the time limits for referral and associated cursing to the Ombudsman are axed down from the later of one year from the date of the relevant act or omission, instead of six years, and one year from when the complainant should have realised there was cause to complain, instead of three years. Against this, the width of discretion to accept out of time complaints is widened. Fair and reasonable to extend is substituted for the exceptional circumstances test. The discretion to dismiss a complaint is to be available on further grounds including no significant loss, distress, inconvenience or detriment to the complainant and the size and complexity of the complaint or complainant’s behaviour resulting in disproportionate use of resources. Client care letters and website
