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10 November 2017 / Stephen Gold
Issue: 7769 / Categories: Features , Civil way
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Civil way: 10 November 2017

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Webchat with HMCTS. Look, no PD! Another lessee bonus. Killing off the relatives.

 

LITIGANT CHAT UP LINES

‘Thanks for explaining. I now know I can participate in the hearing from a telephone kiosk with my pet rhinoceros accompanying me.’

‘So long as you have a licence, John. Now can we help you with anything else today—an online divorce, probate application, lasting power of attorney, bankruptcy application, complaint perhaps?’

‘Not today.’

‘Then would you like to participate in a short survey which will take no longer than 10 minutes and will qualify you for a free draw for a night out with the chief of HMCTS and a bottle of Prosecco?’

HMCTS has announced that for those comfortable using online services who might have a question about process, they will be providing webchat. This will connect the user with an officer (I mean a team member) via a window on the computer screen where they can message each other. The necessary technology is in place and they are working on how and when to implement the facility.

RAGBAG

Ho-hum The Business

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