Law firms are falling behind other sectors when it comes to client satisfaction and customer support, research commissioned by Peppermint Technology has revealed. How Law Firms Measure Up Against Other Sectors found that law firms lack the willingness to change, remain sceptical about the benefits of automation and are reluctant to take a long-term view and invest sufficiently in their business. Law firms invest only 4.1% of turnover in IT, compared to consultancy (4.9%), accountancy (5.1%) and financial services (7%). One third had not invested in any business innovations in the past two years, and did not maintain contact with clients.
15 April 2016
Are lawyers measuring up?
MOVERS & SHAKERS
Anthony Collins—20 promotions
20 promotions mark major people investment at national law firm, Anthony Collins
Sidley—Elaine Whiteford
Sidley adds competition litigator Elaine Whiteford in London
Charles Russell Speechlys—Claudina D’Costa
Charles Russell Speechlys welcomes Claudina D’Costa as Director of Client Development Marketing
NEWS
The 25th Pro Bono Week begins today until 6 November, with events hosted by law firms, chambers, law schools and charities across the UK
Pro bono is celebrating a silver anniversary, with initiatives putting businesses and students at the heart of access to justice
Choosing the wrong expert can cost a clinical negligence claimant more than their case
Judges risk weakening their own independence by staying silent over government reforms, a leading public lawyer argues
A discount on damages does not automatically mean an equivalent haircut for legal costs in military deafness claims
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