header-logo header-logo

When chatbots mislead

22 May 2026 / Author(s): Mary Young
Issue: 8162 / Categories: Career Clinic
printer mail-details
250385
© Getty images

Traditional principles of misrepresentation depend on human intention & agency. The rise of autonomous AI systems challenges both concepts in fundamental ways, writes Mary Young

  • As artificial intelligence (AI) chatbots and large language models increasingly provide information and advice, English law is being forced to consider who may be legally responsible when those outputs are false or misleading.

In January 2026 the UK Jurisdiction Taskforce launched a consultation on a legal statement it had prepared on liabilities for artificial intelligence (AI) harms, considering what rights of recourse someone harmed by AI might have, but also against whom those rights might be exercised.

This article considers misrepresentation, and how the laws of England and Wales might approach representations made by automatons such as large language models (LLMs) (for example ChatGPT) or AI chatbots.

For there to be an actionable misrepresentation, there must be a false statement made by party A (or their agent) which induces party B to enter into a contract. While there is a degree of anthropomorphism in relation to LLMs (they often refer to themselves in the first person and

If you are not a subscriber, subscribe now to read this content
If you are already a subscriber sign in

Job of the Week

MOVERS & SHAKERS

Gateley Legal—Jack Kelly

Gateley Legal—Jack Kelly

Gateley Legal expands Midlands residential development team

Muckle LLP—Roland Fairlamb

Muckle LLP—Roland Fairlamb

Specialist associate solicitor rejoins Muckle’s leading employment team

Laytons ETL—Alec Cameron

Laytons ETL—Alec Cameron

Laytons ETL appoints new partner and head of intellectual property disputes

Gibson Dunn—Richard Surtees

Gibson Dunn—Richard Surtees

Gibson Dunn adds employee benefits and executive compensation practice in London with partner Richard Surtees

mfg Solicitors—Sarah Bradford

mfg Solicitors—Sarah Bradford

Partner arrival boosts law firm’s growing real estate team

Osbornes Law—Alex McMahon, Andrew Middlehurst & Harriet McMorrin

Osbornes Law—Alex McMahon, Andrew Middlehurst & Harriet McMorrin

Homegrown hat-trick: Osbornes Law promotes three former trainees to partner

back-to-top-scroll